Returns and Refunds
You get 30 days from delivery to start a return. The sections underneath explain eligibility, how to contact us and the refund process.
Condition we can accept
We take back unused items in their original packaging with all components included. An item that has been used or is missing parts cannot be refunded.
How to start a return
Get in touch at info@adatavision.shop with the order reference. Authorisation is issued within one business day together with the address the item should go to.
Who pays the return postage
You cover the return label for a change of mind; we cover it for anything faulty, broken on arrival or sent in error.
When the refund arrives
Once checked, the refund is issued within 3–5 business days to the original payment method. The item cost is refunded; the outgoing shipping charge only when we are responsible.
What we cannot take back
Used items, items lacking their packaging and requests later than 30 days cannot be accepted. This catalogue contains no bespoke items.
Faulty or damaged on arrival
If what arrives is broken or does not function, contact info@adatavision.shop with photographs. We replace or refund and pay the postage in both directions.
Exchanges
Exchanges are handled as a return and a re-order, which gets the item you actually want moving immediately rather than in a fortnight.
Damaged or incorrect items
If an item arrives broken or is not what the order said, photograph it and email info@adatavision.shop within the 30-day window. We cover the return postage and replace or refund the item, whichever you prefer.